Due to COVID-19 side effects, including service disruptions and limited staff working, please allow 4-6 weeks for your order to arrive.
The processing time for orders is 3-5 business days.
We do ship from USA and China, from our producer partners.
Thank you for your support and patience!
While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. Please check all addresses carefully. Postal and delivery services will not forward. We guarantee delivery only to the addresses we are given.
How long does it take to receive my product?
Under normal circumstances, the estimated delivery time mentioned on each product page is available. Free shipping over $50
How much is shipping?
Shipping & Handling Charges are calculated at the checkout page for each product.
cutecatsstore.com ships to most countries worldwide via EMS, USPS or DHL e-commerce for all domestic and international packages.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from EMS, DHL, USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
How can I track my order?
You will receive a shipping confirmation email once your order is ready to ship.
Orders can be tracked here => Order Status
However, note that most of the time, the tracking system will display more information only after the package is collected by the carrier. So, if you can’t track your parcel, the reason might be simply because no data available in the system yet, your order hasn’t been confirmed yet.
The logistics provider’s tracking system is updated every time when a parcel is scanned in a local depot. If you don’t see any new information, just check again later. It might be that your parcel is still in transit and hasn’t reached yet a new depot.
Lost or Stolen Packages
- If the package shows delivered to your address, but you did not get it, you must contact our support within 2 weeks.
- Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered.
- If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available or refund.
- If you cannot track your package, please notify us. We will use our tracking system to identify your package. If we will not be able to track the package too, it's more likely the package was lost and we will launch an inquiry with our carrier about the lost package and attempt to have it recovered.
- It normally takes 5 to 7 business days to resolve the claim.
- We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.
We accept PayPal, MasterCard, Visa and American Express.
Our refund/return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.