Shipping Policy

NOTE: Customers have 24 hours after placing the order to make changes to the shipping address, product, variant or cancel the order. 

For personalized items, your collaboration is essential. Please monitor your email for any necessary communication regarding your order. If we do not receive a response from you within 24 hours, we will proceed with processing the order as it stands.

If the order has entered the shipping process or the package is already in USPS possession, moving within the network, we cannot make any changes anymore. 

 

How long does it take to receive my product?

The processing time for orders is 3-5 business days.

Please check the shipping time information mentioned on the product page. As a general rule, USA orders arrive in 7-18 days, and International orders take 4-6 weeks to arrive depending on delivery location.

Delivery Guarantee

While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. 

Please check your shipping address carefully! 

We guarantee delivery only to the addresses we are given. Postal and delivery services will not forward. If you, the customer provided an incorrect or incomplete address, then there is no re-delivery service for your order.

How much is the shipping?

Shipping & Handling Charges are calculated at the checkout page for each product.

We do offer Free Shipping over $75 excepting the cat furniture items. Furniture items are heavy and will be shipped by FEDEX or UPS.

cutecatsstore.com ships to most countries worldwide via EMS, USPS or DHL e-commerce for all domestic and international packages. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from EMS, DHL, USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

Packages by EMS, DHL, USPS and/or their international shipping partners will be cancelled and refunded once received and processed at our shipping hub. 

How can I track my order?

You will receive a shipping confirmation email once your order is ready to ship.

If you did not receive our email order confirmation, please verify your spam folder and add our email address to your contacts list to get our email notifications about your order.

However, note that most of the time, the tracking system will display more information only after the package is collected by the carrier. So, if you can’t track your parcel, the reason might be simply because there is no data available in the system yet, or your order hasn’t been confirmed yet.

The logistics provider’s tracking system is updated every time when a parcel is scanned in a local depot. If you don’t see any new information, just check again later. It might be that your parcel is still in transit and hasn’t reached yet the next depot.

Lost or Stolen Packages

- If the package shows delivered to your address, but you did not get it, you must contact our support within 2 weeks.

- Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered.

- If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available or refund it.

- If you cannot track your package, please notify us. We will use our tracking system to identify your package. If we will not be able to track the package too, it's more likely the package was lost, and we will launch an inquiry with our carrier about the lost package and attempt to have it recovered.

- It normally takes 5 to 7 business days to resolve the claim.

- We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer. 

Payment Information 

We accept PayPal, MasterCard, Visa, American Express, Shop pay, Amazon pay and Google pay. 

Our refund/return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.